Start/Stop Service

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If you are moving and need to start service, you will need to contact the City of Santa Clara Municipal Services at least one business day before you will need service at your new address by calling 408-615-2300 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.

This will ensure that your account is opened in a timely manner. Also, be sure to notify us at least one day in advance when you are planning to move out of your Santa Clara residence and need to stop service.

You will need the following information when calling to start or stop service:

  1. Accurate service address
  2. Name of the party responsible for the bill
  3. Effective date of service (please provide at least one business day's advance notice)
  4. Mailing address (if different than service address)
  5. Home and work or cellular phone number
  6. CA driver's license
  7. Social Security Number (Tax ID Number for businesses)
  8. The addresses of other utility accounts that you have had in the City of Santa Clara

We will need regular access to our meters, which are sometimes located in the backyard, and information on any pets in your backyard. Businesses will be asked for the billing address, the names and titles of two corporate officers, a contact person and telephone number, and regular access to our meters.

For your convenience, if we have meter access, the City of Santa Clara will not require you to be present when completing an order. Please see the following links for information on our Direct Payment Plan, Rate Assistance Program, and our 100 percent renewable energy program, Santa Clara Green Power.

Faxing In Your Service Request
If you would prefer to fax in your service request, please choose the appropriate form, complete it, and fax it to 408-260-3873. Property Owners
If you have an individually-metered unit that is not currently occupied by a tenant and wish to commence “interim” water and/or electric service for that unit, view the Continuing Service Agreement (PDF: 552k), print it, complete it, and mail it back to us at the return address printed on the agreement, or fax it back to us at 408-241-1543. Making Bill Payment Convenient
One way to establish ongoing credit with the City of Santa Clara is to make timely payments on your bills. At the City of Santa Clara, we want to make this as convenient as possible for you by offering several payment options.

If you prefer more traditional methods, you can receive your bill by U.S. mail, and pay your bill using the envelope enclosed with your bill. If you prefer to pay in person, please visit the Municipal Service counter on the upper level of City Hall's west wing at 1500 Warburton Avenue, Santa Clara, CA 95050.

Payments are due and payable upon receipt of your bill and become past due twenty-one days after the date the bill is sent. For your convenience, the past due date is listed on your statement. Timely payment is important because nonpayment of bills, deposits, or other charges may result in the requirement of a deposit or suspension of your service. If you can't make your utility payment, we have financial assistance information available. You may also be able to make payment arrangements by calling us at 408-615-2300.

Credit Information / Termination of Service
We at the City of Santa Clara want to work with you to always make sure you're receiving the service you requested. However, in the case of nonpayment or related problems, you need to be aware of the following charges and credit policies.
  1. If a check or a pre-authorized payment is returned to the City of Santa Clara by a customer's bank, the customer will incur a NSF charge, in accordance with the Municipal Fee Schedule.
  2. If a payment is not received by the “Past Due Date” listed on the bill, a customer may incur a late payment charge, in accordance with the Municipal Fee Schedule.
  3. If a payment has not been received by the date listed on the shut-off Notice, a 48 Hour Notice will be mailed and the customer will incur an associated charge, in accordance with the Municipal Fee Schedule.

For more information about fees, please see our fee schedule and the rules and regulations (PDF: 190k), or call us at 408-615-2300.

If service is terminated, the City of Santa Clara may require payment of all charges prior to restoring service. This could include the total amount owed, including any past-due balances, current billing and a credit deposit, if required; other miscellaneous charges including a reconnection charge; any unusual costs incidental to the termination or restoration of service, such as damage to City of Santa Clara facilities; and any unpaid closing bills from other accounts in the customer's name or which the customer is jointly liable.

Service Upgrade
For questions about service installation or upgrading an existing installation, please call the City Permit Center at 408-615-2420.

For information on new housing services, please also call the City Permit Center at 408-615-2420.

If you have not found the information you're looking for, please contact us.